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It is important to us that the 1800RESPECT website, telephone and online chat services can be accessed by everyone.

This page contains information on:

Using the service

1800RESPECT is an information and counselling service for everyone. The website has been made so that it is easy to use by people with disability. If you are blind or vision impaired, the text can be read using a screen reader.

The site also contains information on sexual assault, domestic and family violence in 28 different languages. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.

What web tools are available for people with disability?

There are many tools to help people with disability on the internet.

Centre for Inclusive Design, previously Media Access Australia, have kept content on their website that has information on accessible browsers and how to find accessible online content.

The BBC Accessibility page has information on how to make a website more accessible by changing browser, computer, keyboard and mouse settings. It covers Windows, Mac and Linux operating systems.

I find it difficult to hear or speak, can I access your service?

Yes. You can contact us through the National Relay Service (NRS) in two easy steps:

  1. Contact the NRS. Call numbers and access points are on the NRS website.
  2. Give the 1800RESPECT telephone number 1800 737 732.

I need an interpreter or translator, can I access your service?

Yes. You can use the telephone Translating and Interpreting Service (TIS National) to speak to someone at 1800RESPECT. TIS National is available free of charge.

To arrange an interpreter:

  • Call 1800RESPECT on 1800 737 732 and ask for an interpreter. The counsellor will make the arrangements, or
  • Call TIS on 131 450 and ask them to contact 1800RESPECT on 1800 737 732.

You can visit the TIS website for more information.


In an emergency or if anyone is in immediate danger call 000 or TTY 106

All of the 1800RESPECT services are accessible by people who are deaf or have a hearing impairment. Support is available for people experiencing violence and abuse as well as their friends, family and support workers. The Auslan video explains how to use the 1800RESPECT website. It also includes information on how to connect with the telephone counselling service and online chat.

Auslan – Sexual assault, domestic and family violence: How to get help and support

15 JUL 2014